WE ARE NOW ACCEPTING CREDIT AND DEBIT CARDS (18% BUYER's PREMIUM). 15% PREMIUM ON CASH INVOICES. NO MORE ZELLE. PLEASE READ OUR UPDATED 2024 TERMS.

• If you cannot pick up on time, do not bid. There is a 10% bid total late fee ($5 minimum) regardless of how much your invoice is, when you paid, or what your circumstances are. We run a very small operation and do not have space to hold orders or save items.

• We are not responsible if your items are missing if you show up late and we will not refund you. Pick up your stuff on time.

• If you would like to have your order pulled before you get here (completely optional), we offer a service to pull and load your vehicle for you. Please contact Thomas @ 214-763-3032 to schedule a time and day (please, 2-hour notice if you want us to be finished).

  • $20 for invoices less than 25 lots. 
  • $30 for invoices less than 50 lots. 
  • $50 for anything else.
  • We will store your order for a week for a $50 charge (we have limited rack spaces).
  • Items left at our facility will be resold with a 30% commission fee if left at our facility unless you pay to have your order pulled and stored. 

• Any user that has not paid for their invoice on time will be banned with a $25 administrative fee and a 10% bid total late fee to pick up your items and regain access. This is not negotiable whatsoever. Large enough invoices will either be sent to collections and will affect your credit score or will be dealt with in small claims court for damages and loss of time.

• We are not responsible for loading your car or truck. Bring help and bring straps to lock everything down. We are not responsible for any damages that may occur to your car or truck. If you have a big purchase, rent a U-Haul or bring multiple cars. Please do not overload a car and attempt to drive it on the highway. We can load your truck using a forklift, but we are not liable for any damage that occurs to your vehicle. All liability is at the bidders expense.

• Items with used, as-is, or please preview in the description are as is where is with absolutely no returns whatsoever.

• We will accept returns for items that are non functional (we will not accept returns for items with cosmetic damage. This is what preview is for) without used, as-is, or please preview in the title in the form of store credit within 3 days of the last day of pickup. Please preview what you plan to buy. Items that require installation (big items only, excluding ceiling fans), such as a water heater, ac unit, or washer / dryer carry a 7 day warranty from the last pickup day. You must call within this window to obtain credit. Items brought back at the next auction will not be accepted unless you called within the return window.

• We don't warranty hardware (nuts, bolts, screws, instruction manuals, etc.). You can contact the manufacturer in most cases to acquire any pieces you may be missing. We also don't warranty cosmetic damage. This is what preview is for. We list over 1,500 items in 7 days. We don't have the time to open every box. Call or come to preview. We do accept returns on items that are missing essential pieces (ie: Ceiling fan is missing motor, Light kit is missing cover, Garage door opener is missing tracks and remotes, etc.). These returns must fit within our warranty window described above.

• All returns after you leave will be given in the form of store credit. All of our vendors are paid within 3 days after the auction ends.

• Our title and description format is as follows: [✓] [MSRP/EXT MSRP PRICE: $XX.XX] ITEM TITLE [CONDITION DESCRIPTION / NOTES].  
  • [✓] = Price has been checked (most of the time). If you don't see this symbol it hasn't been updated in our system yet or the product was a manual entry.
  • MSRP = Manufacturer Suggested Retail Price.
  • EXT MSRP = Extended Manufacturer Suggested Retail Price (this is usually only used if there are multiple products in a lot).
  • IF IT IS IN ALL CAPS (or all lower case) IT IS PROBABLY A MANUAL ENTRY BECAUSE THE PRODUCT DIDN'T HAVE AN IDENTIFIER.
  • Not all items have a condition description or notes. Most important things are wrapped in [brackets]. 
  • Sometimes we'll make the quantity x1 and will put [YOU ARE BIDDING ON X UNITS] in the Condition Description / Notes section.

• RTV tags are stickers that are placed on products directly from the vendor. Most of the time the format is as follows:

  • GREEN - Product is complete and in good condition. Possibly new.

  • YELLOW - Product is mostly complete or the person that RTV’d the product didn’t know what it was supposed to include. A lot of products that contain a lot of hardware are Yellow tagged by default.  If the item requires batteries or needs to be tested it is also yellow tagged by default (usually).

  • RED - Product is incomplete, damaged, or there may be something wrong with it.

  • It’s very important to understand that these stickers could be completely wrong. We’ve seen green tagged products that were completely destroyed and red tagged products that were brand new sealed in the box. This is why we have preview day.

• By law, each lot goes by description x quantity. We are aware that some pictures may appear misleading. If you see more items in the picture than what is on your invoice there is a very good chance you are viewing a master pallet that contains many of the exact same item. Many of these items are in master boxes. One box could contain 4, 6, 12, 24, etc. of the exact same item. If your invoice says x 6 and you grab 6 master boxes instead of 1 box of 6 this is considered theft. If we catch you taking more than what is on your invoice this is the same as theft regardless of what you saw in the picture. If you have any questions please call or ask ahead.

• Our facilities are under 24 hour surveillance inside and outside. We let you pull your own order because our cameras zoom in so far we could read your text messages if we really wanted to. Please note, any form of theft will be prosecuted to the maximum extent the law will provide. There are several of you that we are waiting for you to steal a felony amount before we prosecute. The last person we caught was on 1/30/24.

• Our descriptions might not be 100% accurate. Please look at the picture to make sure you know what you are bidding on. Our titles are imported by barcode and most of the time match the title that you would find at the store (HD, Lowe's, ETC). If the description says (2-Pack) and you only see one in the picture the product might be incomplete. However, on occasion, we may only take a picture of one product if there are multiples stacked / lined up on a table (usually you'll see x2, x4, x5, xX in the quantity). If you believe we have made a mistake, please call / text us so we can correct this error. There isn't much we can do after the auction closes. 

• Please help us correct our mistakes. For your benefit and ours, if you see that a picture is wrong or a description is wrong shoot us a text so we can fix it. This will help 2 customers avoid disappointment on pickup day.

• Most lots that contain a stock image will have at least one other picture of the actual product (or at least the box that the product is in).  If we don't include a picture of the actual product (meaning we only used a stock image, not that we took a picture of the box) it is 95% safe to assume it is new (or close to new). We do our best to mention damage. We don't always catch it. Please come to preview to avoid disappointment.

• We are now accepting Credit / Debit cards for 18% buyer's premium and 15% buyer's premium for Cash. We will no longer be accepting Zelle (too many bidders Zelle the wrong person). Any and all chargebacks will result in a permanent ban across the site and may include legal repercussions. 

• We're not here to screw you over, but it is important to understand that we are liquidating salvaged / returned / undelivered / out of season / damaged / overstock products from big box retailers. Only 30-40% of the product we receive is brand new. We do our very best to throw out items that are extremely used / damaged / trash. Please do not bid expecting to get 100% brand new products and please call about or preview the items you plan to purchase.

Terms

Pickup Day 1: Friday, May 17th from 12PM to 5PM (Doors will be locked until noon).
Pickup Day 2: Saturday, May 18th from 12PM to 3PM (Doors will be locked until noon).

Garland Home Center (Middle Section)
2905 Miller Park N
Garland, TX
75042

10% BID TOTAL LATE FEE IF YOU DO NOT PICK UP ON TIME. $5 MINIMUM. NO EXCEPTIONS.